Frequently Asked Questions

Find answers to our most frequently asked questions below. Can't find what you're looking for? Contact us and we'll respond within 48–72 business hours.

Orders

Can I add to or modify my order after it's been placed?
Unfortunately, we're unable to modify orders once they've been placed. Please reach out to us as soon as possible if you have concerns and we'll do our best to assist.

Why is my payment not going through?
Please verify that your card details are correct and that you're using the billing zip code associated with your card. If the issue persists, try a different payment method or contact your bank.

Is payment charged immediately?
Yes, payment is processed immediately upon order completion. For your security, we do not store payment information.

Shipping

What is your shipping policy?
Please review our full Shipping Policy here.

How do I qualify for free shipping?
All orders over $65 qualify for free shipping.

Do you ship outside the contiguous United States?
At this time, we ship within the United States only.

How do I track my order?
You can track your order on our Order Tracking page.

My package is missing an item — what do I do?
We're sorry to hear that! If your package was marked as delivered, please allow a few hours as carriers sometimes scan packages early. If there are no recent tracking updates, your package may be in transit delay. Please contact us with your order number and we'll investigate right away.

What if I entered the wrong shipping address?
Please notify us immediately. LaKeshia's Anointed Hands Boutique is not responsible for packages delivered to an incorrectly entered address. Customers are responsible for providing accurate shipping information at checkout.

Returns

What is your return policy?
We have a 7-day return policy from the date you receive your item. View our full Return Policy here.

What condition must items be in for a return?
Items must be unworn, unused, with original tags attached, in original packaging, and free from alterations, stains, or odors. Proof of purchase is required.

Is there a restocking fee?
Yes, a 15% restocking fee applies to all returned items. This fee is non-refundable. Customers are also responsible for return shipping costs. Contact us to request a return shipping label.

How will my refund be issued?
Refunds are credited to your original form of payment within 3–5 business days of return approval.

What if my package arrived damaged?
We sincerely apologize! Please email photos of the damage along with your order number to our Customer Care Team and we'll work quickly to make it right.